Water and Sanitation Program -Washington, DC, US, WSP,
“Report Rapport Informe 2002-2003”. UNDP-World Bank Water and Sanitation Program, Washington, DC, USA, p. 128 p. : 9 boxes, 3 charts, 3 fig., 60 photogr., 2004.
K. Sansom, Kayaga, S., Franceys, R., Njiru, C., Coates, S., and V. Chary, S.,
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 1. Guidance for governments' enabling role. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. 102 p. : 25 boxes, 12 fig., 11 tab., .
K. Sansom, Franceys, R., Njiru, C., Kayaga, S., Coates, S., and V. Chary, S.,
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 2. Guidance notes for managers. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xiv, 238 p. : 39 boxes, 43 fig., 51 tab.
S. Coates, Sansom, K., Kayaga, S., V. Chary, S., Narender, A., and Njiru, C.,
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 3. PREPP : utility consultation with the urban poor. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xi, 111 p. : 24 boxes, 13 fig., 16 tab.