Privacy statement

Use of personal data

IRC attaches great importance to the adequate protection of your personal data. IRC handles personal data carefully and confidentially, it will be protected from loss, unauthorised access, or theft and will not be kept any longer than is necessary.

IRC does not knowingly collect online personal information from children under the age of 16. If you are a parent or guardian of a minor under the age of 16 and believe that he or she has disclosed personal information to us, please contact us.

IRC will not use any personal data collected on this site for any purpose other than that specifically stated. IRC does not sell or pass on personal contact details to any organisation to use for their own purposes. If you agree to receive, or sign up for, further information from IRC, you will be offered an opportunity to unsubscribe from that communication. IRC will discontinue sending this information on your first request.

If IRC wishes to process personal data for another purpose, IRC will provide you with information regarding the other purpose of that further processing as well as other relevant information.

Information collection, use and sharing

IRC is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via the contact form. We will not sell or rent this information to anyone. IRC will only use the information to respond to you regarding the reason you contacted us.

Your access to and control over information

You can contact us via email (info@ircwash.org with as subject: My personal data) at any time to ask us the following:

See what data we have about you, if any
Change/correct any data we have about you
Have us delete any data we have about you (including photos on the website)
Express any concern you have about our possible use of your data

We must provide the information free of charge unless we deem the request to be unfounded or excessive. In this event, we will explain why we have decided not to take action upon your request. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority.

Security

We take precautions to protect your information. When you submit information via our website, your information is protected both online and offline.

Wherever we collect information, that information is encrypted and transmitted to us in a secure way. We have secured this website with the HTTPS protocol (Hypertext Transfer Protocol Secure), a standard web communication protocol that encrypts and decrypts a message for online transmission.

While we use encryption to protect information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for instance answer your query) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised as required by applicable law.

Cookies

Cookie policy

If you consent to cookies on this website or on our social media pages, you agree that we can place the types of cookies set out below on your device and use that data in accordance with this cookie policy. You can withdraw consent at any time, or change your cookie preferences to reject cookies using your browser settings.

What are cookies?

In offering its services, IRC uses ‘cookies’. Cookies are small temporary files that are stored on the hard drive of the computer. Most of these cookies do not contain any personal data, are not (directly) traceable to a living natural person, and are only used to make the website more easy to use. They are used to remember information between successive requests for a webpage. This site uses cookies only to facilitate browsing the website and to analyse the usage of the website. This site uses cookies for three purposes:

Strictly necessary / functional cookies. These are used to facilitate browsing the website, and to enable certain features of the web site to function, such as donation processing.
Analytics cookies. These cookies analyse the usage of the web site; for example, which pages are viewed the longest. We have configured our analytics cookies to comply with EU privacy regulation so that usage data is anonymised.
Marketing cookies. These cookies collect information about the users' browsing habits. For example, if a user clicks on a Facebook ad placed by IRC, and then chooses to donate to IRC, a cookie will allow us to track this journey from the ad to our web site. This is for the purpose of helping us to understand if our ads are working effectively, and to track donor sign ups.

Third party cookies

Strictly necessary / functional: Drupal; Google Tag Manager

Analytics: Google Analytics

Marketing: Hotjar; Meta pixel (Facebook pixel); Syncwith; Hubspot

When you click to follow our social media channels, you will be navigating away from our page to the third party web site (e.g. Twitter, Instagram, YouTube). When you play media on third party multimedia players embedded in our site, third party cookies may be used to make these features work. We refer to the data protection and privacy practices of these organisations as published on their websites.

Usage statistics

IRC collects standard usage statistics (using Google Analytics) on its web server. This does not include personal data, but rather information which assists IRC in assessing the general usage patterns of its site and to optimise the use of its website. This information may include the IP address of your computer. IRC will not attempt to trace that IP address to you personally, nor will it allow that information to be tracked by outside agencies. The data collected via Google Analytics are deleted at regular intervals.

Blocking or deleting cookies

The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will allow you to block / delete cookies from your device via your browser settings. We suggest consulting the Help section of your browser or taking a look at the allaboutcookies.org website which offers guidance for all modern browsers.

For information on how to opt-out of cookies set by Google Analytics, please visit the following link: “Cookies Set by Google Analytics and Google Analytics Privacy Overview”

Mobile phone users may have to refer to their handset manual.

When registering for an online course

When you choose to follow a specific free online training course on the WASH Systems Academy. For you to be able to sign in, we may ask you to provide us with certain personally identifiable information. We may collect the following types of information:

First name
Surname
Email address
Job title
Company
Work address
Work city
Country
Work postal code

How will we use your data?

Your learner data (first/last name and email) will be stored on IRC’s Learner Management System (LMS) to enable you to access the online learning service, complete courses, answer questionnaires, access resources, record learning progress, download personalised certificates and attend in forums and discussions.
To notify you about changes to our service and trainings.

You will have three months to complete the online training course. After one year, access to the courses and training service will no longer be available and we will:

Permanently delete your account, personal information, your learner data, your training history and certificates from the LMS.
Retain your key contact details on the internal CRM system.

When giving donations online or signing up for news updates

When you make a donation to IRC online, or sign up to hear more from us, we may collect the following types of information:

Name
Email address
Contact preferences / consent
Postal address
Country location
Payment details. Payment details for processing online donations are managed by our third-party online payment processor, Mollie B.V. This information is stored securely by Mollie. IRC does not have access to card numbers or account numbers. All payment transactions are encrypted. Mollie is listed in the register of payment institutions of the Dutch Central Bank (DNB), and is under the supervision of the Dutch Central Bank (DNB). Mollie fully complies with the European Banking Authority guidelines on the security of internet payments.
Donation history to IRC
If you have indicated you have left us a gift in your will, any associated wishes, and information that you have provided to us to administer this
Records of communications sent to you by IRC or received from you.
Information on your engagement with our campaigns and / or events.

We do not collect special categories of personal data. We use the term special categories of personal information to mean information about your race, ethnic origin, political opinions, religious beliefs, health, or sexual orientation.

How we use your information

The legal basis we use for processing your data includes:

Consent:

To process donations we may receive from you.
To send you information for marketing or fundraising purposes where we have your consent. This may include contacting you electronically, by telephone, or SMS with marketing, fundraising appeals and news.
Some cookies require consent

Legitimate interest:

We use legitimate interest as the legal basis for processing your data provided that your interests, fundamental rights and freedom do not override those legitimate interests. This includes contacting you regarding the administration of donations or event sign ups, and some marketing, surveys or fundraising where your consent is not necessary.
To help us improve the effectiveness of our communications with you. This includes tracking whether the emails we send are opened and which links are clicked within a message, and tracking interactions with our website and/or social media channels such as Facebook (via cookies)
To enable us to fundraise appropriately and effectively, using our legitimate interests, we will use publicly available sources of information to research individuals and organisations to help us identify suitable major donors, corporate partners and charitable trusts. This research helps us to identify individuals or organisations who have the capacity to make substantial donations, who appear to have an interest in supporting our cause and who may be able to help us to raise funds through volunteer support for our appeals, events or partnership opportunities. We appreciate that you expect us to conduct such processing in an efficient and professional manner whilst taking your right to privacy into account. We are careful to ensure information collated is not excessive or intrusive and is sourced reliably and appropriately. Any research is undertaken using only credible, publicly available information.

Legal obligation:

IRC retains records of all of its financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records for 7 years. We may use (and disclose) the information held about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.
We are also legally required to carry out checks on individuals who give us large donations, to comply with our duties in respect of anti-money laundering legislation and the prevention of fraud.

We will not carry out any automated decision-making using the information we hold about you.

We will retain your key contact information on an internal database for 7 years following your last donation.

If you request to receive no further contact from us, we will keep some basic information about you on a 'suppression list' to avoid sending you unwanted materials in the future.

Your rights

You have several rights under applicable data protection laws, which are summarised below:

You have a right to:

Ask us not to process your personal data for direct marketing purposes.
Request access to personal information held about you and a copy of it.
Obtain the rectification of inaccurate or incomplete personal data.
Obtain the erasure of your personal data in certain circumstances, for example if our processing of your personal data is no longer necessary for the purpose for which we collected it.
Restrict the processing of your personal data in certain circumstances rather than having it erased.
Object to the processing of personal data in certain circumstances. 
Receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format and transmit that personal data to another data controller or have us do so on your behalf where technically feasible.
Be informed about any use of your personal data to make automated decisions about you, and to obtain meaningful information about the logic involved, as well as the significance and the envisaged consequences of this processing; and
Lodge a complaint about the way in which your personal data is being used to a supervisory authority.
Withdraw consent for the processing of your personal data at any time, wherever consent is the lawful basis.

How to withdraw your consent

If after you opt-in to receive communications from IRC, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by unsubscribing using the links which are included in every communication, or by contacting us at: info@ircwash.org with the subject line My personal data

Changes to this privacy policy

If we change our privacy policies and procedures, we will post those changes on this webpage to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

This website is governed by Dutch law and EU privacy regulations.

This privacy statement has been updated on 7 July 2023.