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The proposed service delivery indicators (SDIs) complement the Uganda national golden indicators, which provide information on general aspects of... Read more...
This summary presents preliminary findings from recent network research in Ghana. These are shared to engage a broader community in current research, and should not be taken as firm conclusions. Questions, comments, and feedback are greatly appreciated. Read more...
Over the last 12 months, WaterAid, Itad and IRC have conducted desk-based research to better understand the factors that facilitate and inhibit the success of ICT-based reporting to improve rural water supply sustainability. Read more...
One out of three rural water supply systems in developing countries doesn’t function at all or performs far below its promised level. How do you go from broken pumps and failing systems to reliable and lasting water services? Read more...
An introduction to ten building blocks to support sustainable service delivery. Read more...
In 2013, IRC/ Triple-S Uganda conducted an assessment of the performance of the Service Delivery Model for point water sources. Findings show that there was generally a low service levels but ironically, users were satisfied. This working paper attempts to explain the reasons for that paradox. Read more...
Two approaches to Operation and Maintenance of rural water facilities - a comparative analysis Read more...
This document presents a set of monitoring indicators and data collection sheets. Read more...
How can national governments, NGOs and donors work together to strengthen local government capacity? Read more...
Dora depends on one community handpump. How are her satisfaction levels being measured, and what can we learn from them? Read more...
Sub County Water and Sanitation Boards could help fix community management in Uganda – but only with support. Read more...
In March 2012, UNICEF and WHO announced that the Millennium Development Goal for water had been met. But that's just the start. Read more...
The professionalisation of community based-management means moving away from an approach based purely on volunteerism, towards a more professional, competent and effective management of rural water services working to agreed standards, and with greater transparency and accountability. Read more...
Anyone who works in the water sector cannot have missed the consultations and debates on the post-2015 goals for water and sanitation. Read more...
Document outlining the process of development, verification and refinement of service level and sustainability indicators for rural water services in... Read more...
Triple-S country study USA. Read more...
Triple-S country study Uganda. Read more...
Triple-S country study Thailand. Read more...