User satisfaction with handpump water services : a synthesis of findings from 3 districts (Akatsi South, East Gonja and Sunyani West Districts)

This paper sheds light on the satisfaction of rural households with their handpump water services in three districts in Ghana. It compares this level of user satisfaction with actual handpump service levels and performances of the service providers, as assessed through service monitoring. This can help to
ensure that the service providers are kept on their toes and the users perform the roles required of them.

The district assembly will have to lead and ensure that emerging issues from the survey are addressed by users and the service providers to ensure sustained service delivery.

This report presents the methodology of the user satisfaction study. This is followed by the key findings from the user satisfaction study and a discussion on how these findings relate to the service monitoring findings. The final chapter provides the conclusions and recommendations.