This paper presents a framework of service delivery indicators (SDIs) for monitoring rural water services in Uganda. This has been developed for use by the sector to broaden the scope of the existing national monitoring system, the golden indicators, beyond tracking performance of systems to actual services delivered. The SDIs were developed based on sector norms, standards and guidelines set by the Ministry of Water and Environment. This paper describes the process of developing the indicators, and shows how they complement the golden indicators, tracking critical service parameters that were not captured so far, such as reliability, users’ satisfaction or performance of districts. The additional information from SDIs for instance highlights that a district may have a functionality rate of 82% and yet users are only assured of getting water at any time from 70% of the systems [author abstract]
| Title | Service delivery indicators for strengthening local monitoring of rural water service delivery in Uganda |
| Publication Type | Briefing Note |
| Year of Publication | 2014 |
| Authors | IRC Uganda |
| Secondary Title | Briefing paper / IRC Uganda |
| Pagination | 6 p. : 2 tab. |
| Date Published | 11/2014 |
| Publisher | IRC Uganda |
| Place Published | Kampala, Uganda |
| Publication Language | English |
| Abstract | This paper presents a framework of service delivery indicators (SDIs) for monitoring rural water services in Uganda. This has been developed for use by the sector to broaden the scope of the existing national monitoring system, the golden indicators, beyond tracking performance of systems to actual services delivered. The SDIs were developed based on sector norms, standards and guidelines set by the Ministry of Water and Environment. This paper describes the process of developing the indicators, and shows how they complement the golden indicators, tracking critical service parameters that were not captured so far, such as reliability, users’ satisfaction or performance of districts. The additional information from SDIs for instance highlights that a district may have a functionality rate of 82% and yet users are only assured of getting water at any time from 70% of the systems [author abstract] |
| Notes | Includes 3 ref. |
| Citation Key | 79894 |
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