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Service delivery indicators for strengthening local monitoring of rural water service delivery in Uganda

This paper presents a framework of service delivery indicators (SDIs) for monitoring rural water services in Uganda. This has been developed for use by the sector to broaden the scope of the existing national monitoring system, the golden indicators, beyond tracking performance of systems to actual services delivered. The SDIs were developed based on sector norms, standards and guidelines set by the Ministry of Water and Environment. This paper describes the process of developing the indicators, and shows how they complement the golden indicators, tracking critical service parameters that were not captured so far, such as reliability, users’ satisfaction or performance of districts. The additional information from SDIs for instance highlights that a district may have a functionality rate of 82% and yet users are only assured of getting water at any time from 70% of the systems [author abstract]

TitleService delivery indicators for strengthening local monitoring of rural water service delivery in Uganda
Publication TypeBriefing Note
Year of Publication2014
AuthorsIRC Uganda
Secondary TitleBriefing paper / IRC Uganda
Pagination6 p. : 2 tab.
Date Published11/2014
PublisherIRC Uganda
Place PublishedKampala, Uganda
Publication LanguageEnglish
Abstract

This paper presents a framework of service delivery indicators (SDIs) for monitoring rural water services in Uganda. This has been developed for use by the sector to broaden the scope of the existing national monitoring system, the golden indicators, beyond tracking performance of systems to actual services delivered. The SDIs were developed based on sector norms, standards and guidelines set by the Ministry of Water and Environment. This paper describes the process of developing the indicators, and shows how they complement the golden indicators, tracking critical service parameters that were not captured so far, such as reliability, users’ satisfaction or performance of districts. The additional information from SDIs for instance highlights that a district may have a functionality rate of 82% and yet users are only assured of getting water at any time from 70% of the systems [author abstract]

Notes

Includes 3 ref.

Citation Key79894

Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.