Biblio

R. Scott and Sansom, K., “Supporting non-state providers (NSPs) in sanitation service delivery”, vol. 2765. Water and Environmental Health at London and Loughborough (WELL), London, UK, p. v, 26 p.; 1 fig.; 3 tab.; 6 boxes, 2006.

M. Thomson, Okuni, P. A., and Sansom, K., “Sector performance reporting in Uganda : from measurement to monitoring and management”, in Maximizing the benefits from water and environmental sanitation : 31st WEDC conference, Kampala, Uganda, 31 October - 4 November 2005 : conference proceedings, 2005, pp. P. 130 - 137 : 4 boxes, 4 fig., 3 tab.

K. Sansom, Kayaga, S., Franceys, R., Njiru, C., Coates, S., and V. Chary, S., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 1. Guidance for governments' enabling role. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. 102 p. : 25 boxes, 12 fig., 11 tab., .

K. Sansom, Franceys, R., Njiru, C., Kayaga, S., Coates, S., and V. Chary, S., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 2. Guidance notes for managers. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xiv, 238 p. : 39 boxes, 43 fig., 51 tab.

S. Coates, Sansom, K., Kayaga, S., V. Chary, S., Narender, A., and Njiru, C., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 3. PREPP : utility consultation with the urban poor. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xi, 111 p. : 24 boxes, 13 fig., 16 tab.

C. Njiru and Sansom, K., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 4. Sample strategic marketing plan for water services in Mombasa and the Coast Region. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xi, 110 p. : 23 fig., 29 tab.

S. Kayaga and Sansom, K., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 5. Sample strategic marketing plan for water services in Kampala city, Uganda. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. viii, 108 p. + 4 p. annexes : 7 boxes, 4 fig., 38 tab.

A. Narender, V. Chary, S., and Sansom, K., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 6. Sample strategic marketing plan for water services in Guntur, India. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. viii, 52 p. : 45 tab.

K. Sansom and Wijesekera, S., “Decentralisation of water services in South Africa”, in Towards the millennium development goals - actions for water and environmental sanitation : proceedings of the 29th WEDC conference, Abuja, Nigeria, 2003, Loughborough, UK, 2003, pp. p. 309-312.

S. Kayaga and Sansom, K., “PPP in small towns' water supply in Uganda”, in Towards the millennium development goals - actions for water and environmental sanitation : proceedings of the 29th WEDC conference, Abuja, Nigeria, 2003, Loughborough, UK, 2003, pp. p. 245-247 : 2 fig.

A. Wedgwood and Sansom, K., Willingness-to-pay surveys, a streamlined approach : guidance notes for small town water services. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2003, p. xiv, 234 p. : 26 boxes, 17 fig., 23 tab.

S. Coates and Sansom, K., “Customer relations management. Part B. Draft customer services guidelines, urban water and sewerage authorities, Tanzania”, vol. no. 514. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. vii, 50 p. : 7 boxes, 14 fig., 2 tab., 2001.