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Ultimate success in water service delivery is defined by the service level received by households. There can be excellent infrastructure and impeccable administration, but if households don't receive enough water of good enough quality without spending an excessive amount of time collecting it,... Read more...
In 2013, IRC/ Triple-S Uganda conducted an assessment of the performance of the Service Delivery Model for point water sources. Findings show that there was generally a low service levels but ironically, users were satisfied. This working paper attempts to explain the reasons for that paradox. Read more...
55%-85% of households in Uganda access water services that do not meet the minimum required standards but water users are generally satisfied with the service they receive. A study on the performance of Water Source Committees as service providers for rural water supply in Uganda reveals. Read more...