This study investigates support given to community service providers in Odisha by Gram Vikas, an internationally acclaimed NGO, and assesses the level of service achieved through this arrangement.
|Title||Understanding resource implications of the “plus” in community management of rural water supply systems in India : the case of Gram Vikas in Odisha|
|Publication Type||Research Report|
|Year of Publication||2015|
|Authors||Javorszky, M, Dash, PC, Panda, PK|
|Pagination||48 p. : 7 fig., 22 tab.|
|Publisher||IRC, Cranfield University, Xavier Institute of Social Service (XISS)|
|Place Published||The Hague, The Netherlands|
This study investigates support given to community service providers in Odisha by Gram Vikas, an internationally acclaimed NGO, and assesses the level of service achieved through this arrangement. Consumers in the best practice villages were found to receive high levels of service and to be very satisfied, confirming the effectiveness of service provision.
The study found that water committees manage the schemes effectively and that there is a high degree of community participation throughout the service delivery cycle. Service providers could further increase professionalisation through regular water quality testing and external auditing of accounts. Tariffs in best practice villages cover recurring costs, including electricity, and are set in cooperation with the community, respecting local preferences.
Costs for supporting service providers by Gram Vikas were estimated at INR 33 per person per year for direct support and INR 8 per person per year for indirect support. Initial capacity building and mobilisation was found to cost INR 89 per person, which is about 3% of the capital costs for infrastructure implementation. This is a comparatively high percentage and shows the emphasis put on work with communities before construction starts.
Three key aspects of this case study are:
Includes 19 ref.