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TitleWater and sanitation for all : toolkit : a practioner's companion
Publication TypeMiscellaneous
Year of Publication2003
AuthorsAbidjan, CIWater Util
Paginationvarious paging
Date Published2003-01-01
PublisherWater Utility Partnership
Place PublishedAbidjan, Ivory Coast
Keywordscost recovery, financing, legislation, manuals, policies, sdiman, service delivery, water authorities

The toolkit provides the reader with a set of issues and principles that guide service delivery to low income communities. It offers practical advice on getting to know low income customers better, presents pros and cons of a range of options for service delivery, suggests how various institutions may support improvements in service delivery, identifies key policy, legal and regulatory features; looks into financing issues and mechanisms, and provides the reader with a wide range of resources to work with. The aim of the toolkit is to provide sector practitioners, policy and decision-makers access to information on current trends and knowledge gained from past experience. The toolkit should enable readers to identify problems or challenges, and draw up a strategy for addressing these challenges using information and other resources assembled for this purpose. The sections included are: Action checklist; customers and providers; policies and legal aspects; funding and cost recovery; levels of service; and resources.

NotesIncludes references
Custom 1202.0, 302.0


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