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Information and Communication Technologies (ICTs) for monitoring sustainable service delivery : keynote paper for Topic 4 of “Monitoring Sustainab...

Innovations in Information and Communication Technology (ICT) have produced novel ways of collecting and disseminating data, providing new opportunities to open up monitoring practices and influence wider policy processes and social relations, leading to new avenues to help improve access to basic water, sanitation, and hygiene (WASH) services. Health workers can now use mobile phones to collect data, water users can send reports on broken down schemes and the use of Global Positioning System (GPS) applications, allow the distribution of services and other parameters to be displayed spatially. While such ICT innovations hold great potential for improving monitoring practices and opening up new service delivery avenues, there are also important technological and governance challenges to translating these projects into genuine and lasting WASH improvements. Many ICT innovations related to WASH monitoring are currently limited to ‘islands of success’ implemented by donor- and NGO-funded pilot projects: technological glitches are still prevalent; and updating of ICT-based monitoring WASH data is the exception rather than the rule. Furthermore, evidence on the link between WASH monitoring data provision and WASH-related outcomes remains poor, particularly in the use of ICT-based WASH information to inform planning and implementation. [authors abstract]

TitleInformation and Communication Technologies (ICTs) for monitoring sustainable service delivery : keynote paper for Topic 4 of “Monitoring Sustainab...
Publication TypeConference Paper
Year of Publication2013
AuthorsPearce, J, Welle, K, Dickinson, N
Pagination13 p.; 1 fig.; 1 tab.; 2 boxes
Date Published2013-03-01
PublisherIRC
Place PublishedThe Hague, The Netherlands
Publication LanguageEnglish
Keywordsinformation and communication technologies, monitoring
Abstract

Innovations in Information and Communication Technology (ICT) have produced novel ways of collecting and disseminating data, providing new opportunities to open up monitoring practices and influence wider policy processes and social relations, leading to new avenues to help improve access to basic water, sanitation, and hygiene (WASH) services. Health workers can now use mobile phones to collect data, water users can send reports on broken down schemes and the use of Global Positioning System (GPS) applications, allow the distribution of services and other parameters to be displayed spatially. While such ICT innovations hold great potential for improving monitoring practices and opening up new service delivery avenues, there are also important technological and governance challenges to translating these projects into genuine and lasting WASH improvements. Many ICT innovations related to WASH monitoring are currently limited to ‘islands of success’ implemented by donor- and NGO-funded pilot projects: technological glitches are still prevalent; and updating of ICT-based monitoring WASH data is the exception rather than the rule. Furthermore, evidence on the link between WASH monitoring data provision and WASH-related outcomes remains poor, particularly in the use of ICT-based WASH information to inform planning and implementation. [authors abstract]

NotesWith references on p. 11 - 12
Custom 1125

Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.