Skip to main content

Analysing user experience, identifying areas for improvement and examining the potential integration of artificial intelligence (AI).

TitleA comprehensive analysis of the WASH System Academy's experience
Publication TypeResearch Report
Year of Publication2024
AuthorsWagialla, A
Secondary TitleWASH Systems Academy learning series
Pagination11 p.
Date Published02/2024
Place PublishedThe Hague, the Netherlands
Publication LanguageEnglish

The WASH Systems Academy, initiated in September 2019, has evolved into a global online learning platform with a user base exceeding 7640 professionals from 121 countries. This paper uses an adapted Kirkpatrick model for training evaluations to analyse user experience and identify areas for improvement. The analysis in this paper forms the basis for a restructuring of the platform and its contents in April 2024.

Additionally, the paper explores the potential integration of artificial intelligence (AI) to improve user experience, accessibility, and personalised learning. From October 2023, IRC in collaboration with WASHNote is piloting the use of AI for training on WASH systems strengthening.

The diverse user profile of the WASH Systems Academy, predominantly from low- and low-middle-income countries, emphasises its impact on early-career professionals. The feedback survey that users fill in after course completion reveals positive sentiments, with users expressing satisfaction, empowerment, and a desire to apply newfound knowledge.

The paper assesses the impact on learning and professional lives, showcasing users' ability to apply acquired skills in diverse contexts. Recommendations for improvement include extending durations of trainings that make use of the WASH Systems Academy, enhancing interactive elements, and addressing language and accessibility concerns.

Citation Key91061




The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.

Back to
the top