Former communication and knowledge management advisor | IRC Uganda
Asset management, long-term planning and support to water service providers are important elements of service-delivery models. Read more...
In 2013, IRC/ Triple-S Uganda conducted an assessment of the performance of the Service Delivery Model for point water sources. Findings show that there was generally a low service levels but ironically, users were satisfied. This working paper attempts to explain the reasons for that paradox. Read more...