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Since 2005 IRC has been working with Uganda to achieve full, sustainable WASH services by 2020.

Key collaborations IRC has been involved with are the development of the Technology Assessment Framework, used to assess the potential of a specific technology and provide guidance for the uptake process; and the Guidance to Technology Introduction – a framework supporting the uptake of WASH technologies.

IRC has developed guidelines for national and local government.

Through the Sustainable Services at Scale project, IRC has continued to support sector participants in learning about innovations in rural water service delivery, and in collaboration with national and local partners has organised regional learning forums. IRC is also working with WASH partners to develop a learning and coordination model that seeks to improve knowledge management, coordination, and flow of information among NGOs, local governments and the Ministry of Water and Environment.

In Lira and Kabarole, IRC has strengthened the capacity of Hand Pump Mechanics Associations (HPMAs) to make them more viable. With IRC’s support the HPMAs collect up-to-date data on functionality of water sources and install water source identifiers to enable water users’ report breakdowns. Open-discussion platforms are providing water users with opportunities to raise concerns on various issues, such as how to improve collection of user fees, how to use the collected fees and how to improve communication and consultation.

IRC has developed guidelines for national and local government on how partners at district levels can work together to achieve full functionality in a district. IRC has also supported the review and updating process of the District Implementation Manual.

In collaboration with the Ministry of Water and Environment, IRC is developing Service Delivery Indicators to improve the monitoring of rural water services. The indicators are meant to complement the existing golden indicators in analysing the performance of rural water services; they examine such issues as user satisfaction, the performance of service authorities, and service downtime, which are not captured in the golden indicators.