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Biblio
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Chesnut, B.W.
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1994
B. W. Chesnut
,
Buckwalter, D. W.
, and
Parsons, R. J.
,
“
TQM in Orem, Utah : responsive agency, satisfied customers
”
,
Journal American Water Works Association
, pp. p. 34-40: 1 fig., 2 tab., 1994.
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