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Service level is the quality or standard of service, measured by criteria set by national standards and/or the norms for Sustainable Development Goal 6. The criteria for water include quantity, quality, reliability and accessibility; for sanitation, they are accessibility, use, reliability and environmental protection. [Source: Huston, A. & Moriarty, P.B., 2018. Understanding the WASH system and its building blocks : building strong WASH systems for the SDGs. (IRC WASH systems series) The Hague, the Netherlands: IRC. P. 5-6].

Pro-poor strategy for water and sanitation sector in Bangladesh

2020
Hardcore poor households need to get 100%...

Who pays for water? : comparing life cycle costs of water services among several low, medium and...

2020
Comparing water utilities in Kenya, Ethiopia,...

Drink from Tap Mission : communication strategy

2020
How to inform, persuade, and engage customers in...

Comparative performance of rural water supplies during drought

2020
In Ethiopia, prioritising access to groundwater,...

Burkina Faso : a water sanitation and hygiene information sheet

2020
The status of WASH at national and municipal...

An examination of CLTS's contributions toward universal sanitation

2018
The sanitation sector's focus must be on...

A local systems analysis for rural water services delivery in South Ari and Mile, Ethiopia

2019
This report summarises the strengths of the...

Evidence of stronger systems : World Water Week August 2019

2019
Systems strengthening case studies from Agenda...

Long-term impact of a community-led sanitation campaign in India, 2005–2016

2019
Ten years after a community-led total sanitation...

Functionality of handpump water supplies : a review of data from sub-Saharan Africa and the Asia...

2019
Approximately one in four handpumps in sub-...

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Who pays for water? : comparing life cycle costs of water services among several low, medium and high-income utilities

Comparing water utilities in Kenya, Ethiopia, Cambodia, and the United States reveals a gap between the full costs of service delivery and budgets of...
Biblio info

Drink from Tap Mission : communication strategy

How to inform, persuade, and engage customers in achieving the goal of 24/7 safe drinking water from a tap on-premise for the urban population of...
Biblio info

Burkina Faso : a water sanitation and hygiene information sheet

The status of WASH at national and municipal levels and how IRC and a coalition of partners are working together with Government to inspire and...
Biblio info

A local systems analysis for rural water services delivery in South Ari and Mile, Ethiopia

This report summarises the strengths of the decentralised local systems that deliver services in two locations in Ethiopia, describing key actors,...
Biblio info

Evidence of stronger systems : World Water Week August 2019

Systems strengthening case studies from Agenda for Change partners in Bolivia, Uganda, Madagascar and Nicaragua.
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IRC baseline data : Kabarole, Uganda : a district overview

2017 baseline data on WASH service levels and the nine WASH system building blocks.
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Sustaining rural water services in Ethiopia : rural water service levels report

Baseline assessment report on rural water service levels in Mile, Afar and South Ari, SNNPR.
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Developing district WASH investment plans, a cornerstone of the district wide approach

This paper for the All systems go! WASH Systems Symposium provides an overview of the process, and some experience in development of District WASH...
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Access to water in 2030

Weekly WASH graph: who will win the World Cup, in 2030?

Published on: 16/06/2018
As the World Cup soccer gets on its way, it is time to make predictions and projections who might win the SDG 6 World Cup by 2030.

GDP vs access

Weekly WASH graph: beating the curve

Published on: 17/05/2018
This is the first of my 'weekly WASH graphs', exploring the relation between the wealth of a country over time, and its level of access to at least basic water services.

Doing household surveys

You cannot manage what you do not measure; but should you measure what you cannot manage?

Published on: 22/03/2018
Many countries are developing or reviewing their water sector monitoring systems to see whether they are SDG-proof. A recurring question in this is the extent to which these should use household-level data of JMP-defined access to limited, basic or safely managed water. We argue that caution should...

Water For People experience in Rwanda : assets registry / analysis tool

This presentation describes IRC's Asset Registry Assessment Tool and how Water For People used it in Rwanda's Rulindo district.
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Achieving full coverage and sustainable water service provision : the needs and gaps : Bongo, East Gonja and Wa East District Assembly

The District Strategy for achieving full water coverage (2017 to 2025) provides the framework for the implementation of water activities and services...
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Chair of Water Committee in El Salvador checking water quality

New insights into the sustainability of rural water supplies

Published on: 13/09/2017
Stockholm World Water Week discusses World Bank publications on universal metrics.

In search of sustainability of rural water supply services monitoring and metrics

Presentation based on the findings from two World Bank publications.
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Community management of rural water supply : case studies of success from India

Based on 20 detailed successful case studies from across India, this book outlines future rural water supply approaches for all lower-income...
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Looking beyond headline indicators : water and sanitation services in small towns in Ethiopia

While a high proportion of people In Ethiopian have access to improved water and sanitation services, only a small minority receive services that...
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Tecnico manteniendo sistema de agua

Los objetivos del desarrollo sostenible en agua y saneamiento: ¿Cómo está la región y qué falta por hacer?

Published on: 10/02/2016
El Banco Interamericano de Desarrollo y el IRC colaboran para conocer el estado del arte sobre los niveles de los servicios de agua y saneamiento en el área rural de América Latina y el Caribe.

Session leaders at the side event of SACOSAN VI

Data for decision making, costs and services of WASH in schools

Published on: 26/01/2016
During SACOSAN VI Splash, BRAC WASH and IRC hosted a side event on data for decision making using schools as an entry point.

Understanding the resource implications of the ’plus‘ in community management of rural water supply systems: concepts and methodology.

Published on: 23/12/2015
Why is this tool needed? Community-based organisations have shown to be able to operate and maintain their water supplies on a day-to-day level. But they often need support in addressing challenges that are beyond their capacity, such as major replacements. In India - as elsewhere - a range of...

User satisfaction with handpump water services : a synthesis of findings from 3 districts (Akatsi South, East Gonja and Sunyani West Districts)

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Water service levels and user satisfaction in Kabarole District

In 2014, IRC/Triple-S undertook a water service monitoring survey in Kabarole district to establish the level of water service received by users...
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Costing water services in refugee camps : Camp Bambasi, Ethiopia, and Camp Kounoungou, Chad

The report provides insights on the cost of providing water in emergency situations using two camps as case studies. The life-cycle costs approach...
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Team of enumerators in West Bengal

Understanding water services in India, house by house

Published on: 02/06/2015
Ultimate success in water service delivery is defined by the service level received by households. There can be excellent infrastructure and impeccable administration, but if households don't receive enough water of good enough quality without spending an excessive amount of time collecting it,...

School WASH programmes in Bangladesh : how much does it cost? : applying the life-cycle costs approach in selected upazilas

This study presents the first adaptation of the life-cycle costs approach to school WASH interventions. It is based on a survey of the sanitation and...
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