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Ways to improve water services by making utilities more accountable to their users : a review

This review discusses a range of practical tools that can help to make utilities more accountable to their users. These tools range from information, consultation, and participation to recourse and redress. It presents lessons from where tools have succeeded and where they have failed. The reveiw concludes that the challenge for practitioners is not to identify and implement the perfect ?magic bullet? to promote and protect user interests. It is the more subtle one of instilling and maintaining appropriate cultures within utilities, and building the trust of the users.

TitleWays to improve water services by making utilities more accountable to their users : a review
Publication TypeMiscellaneous
Year of Publication2008
AuthorsMuller, M., Simpson, R., Ginneken, M. van
Secondary TitleWater working notes
Volumeno. 15
Paginationxii, 90 p. : 27 boxes, 21 fig.
Date Published2008-05-01
PublisherWorld Bank
Place PublishedWashington, DC, USA
Keywordsadministration, communication, community participation, evaluation, sdiman, water authorities, water management
Abstract

This review discusses a range of practical tools that can help to make utilities more accountable to their users. These tools range from information, consultation, and participation to recourse and redress. It presents lessons from where tools have succeeded and where they have failed. The reveiw concludes that the challenge for practitioners is not to identify and implement the perfect ?magic bullet? to promote and protect user interests. It is the more subtle one of instilling and maintaining appropriate cultures within utilities, and building the trust of the users.

NotesBibliography: p. 82-88
Custom 1202.6, 205.1

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Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.