Title | Ways to improve water services by making utilities more accountable to their users : a review |
Publication Type | Miscellaneous |
Year of Publication | 2008 |
Authors | Muller, M, Simpson, R, van Ginneken, M |
Secondary Title | Water working notes |
Volume | no. 15 |
Pagination | xii, 90 p. : 27 boxes, 21 fig. |
Date Published | 2008-05-01 |
Publisher | World Bank |
Place Published | Washington, DC, USA |
Keywords | administration, communication, community participation, evaluation, sdiman, water authorities, water management |
Abstract | This review discusses a range of practical tools that can help to make utilities more accountable to their users. These tools range from information, consultation, and participation to recourse and redress. It presents lessons from where tools have succeeded and where they have failed. The reveiw concludes that the challenge for practitioners is not to identify and implement the perfect ?magic bullet? to promote and protect user interests. It is the more subtle one of instilling and maintaining appropriate cultures within utilities, and building the trust of the users. |
Notes | Bibliography: p. 82-88 |
Custom 1 | 202.6, 205.1 |