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TitleWater operators partnerships : Africa utility performance assessment : final report, June 2009
Publication TypeMiscellaneous
Year of Publication2009
AuthorsMugabi, J
Pagination158 p. : boxes, fig., tab.
Date Published2009-08-01
PublisherWater and Sanitation Program - African Region
Place PublishedNairobi, Kenya
Keywordsafrica, efficiency, evaluation, low-income communities, management information systems, millennium development goals, operation, partnerships, personnel management, sdiafr, sdiman, water authorities, water supply services

The primary aim of this report is to take stock of African utilities’ performance in a few key areas in order to provide a sound basis for further development of the Water Operators Partnerships program for Africa (WOP-Africa). Specifically, the report aims to assist utilities in identifying their strengths and weaknesses as well as best practices under the WOP-Africa priority themes in order to uncover potential partnerships for improving performance. The end is not, therefore, the collection of metric data or the calculation of performance indicators, but rather the identification of performance gaps, benchmarking against superior performers and, ultimately, the implementation of performance improvements based on quantitative and qualitative data. The report provides a synthesis of the self-assessment and benchmarking exercise carried out among about 134 African utilities engaged in water supply and sanitation services. WOP-Africa is built on the premise that well-performing utilities will step forward and emerge as leaders and that the needs of the less well-performing utilities will be met in a professional and sustainable manner.

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