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Information and communication technology (ICT) design and application need to go hand in hand with changes in people, processes, and institutions.

TitleTechnology, data, and people : opportunities and pitfalls of using ICT to monitor sustainable WASH service delivery
Publication TypeBook Chapter
Year of Publication2015
AuthorsPearce, J, Dickinson, N, Welle, K
Secondary TitleFrom infrastructure to services : trends in monitoring sustainable water, sanitation and hygiene services5
Pagination85-108 : 2 fig., 4 tab.
Date Published04/2015
Publication LanguageEnglish
ISBN Number9781853398131 (hardback), 9781853398148 (paperback), 9781780448145 (ebook)

Innovations in information and communication technology (ICT) provide new opportunities to open up monitoring practices to more stakeholders. Accurate data on the level of service received by users and the performance of service providers makes it possible to improve water, sanitation, and hygiene (WASH) services. However, WASH data alone is not enough to encourage action. There remain technological and governance challenges to lasting WASH improvements. Data collection remains infrequent in many countries and many ICT-related innovations are limited to 'islands of success'. Technological glitches are still prevalent and often unaddressed. ICT builds on processes that are already in place and by itself cannot strengthen the processes required in order to act on monitoring data; for improved services, ICT design and application need to go hand in hand with changes in people, processes, and institutions. [author abstract]


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