Service monitoring in Ghana : a synthesis of three years of service monitoring in three districts

This report focuses on service provision by rural point sources. It provides the framework for monitoring rural water services in Ghana, as it stands now, including the indicators, the tools applied for data collection, processing and storage and the procedures developed. This is the main focus of section 2, which describes the monitoring framework. Section 3 presents the findings and lessons learnt from its application in three districts over a period of three years. An indication of the resources required for service monitoring is presented in section 4. This section also gives an overview of the benefits that service monitoring has brought along at different levels. Finally, conclusions and recommendations are presented in section 5.