How can mobile channels support sanitation service delivery while building new engagement models with customers in underserved settings? A review of opportunities and case studies.
|Title||The role of mobile in improved sanitation access|
|Publication Type||Research Report|
|Year of Publication||2015|
|Authors||Nique, M, Smertnik, H|
|Pagination||30 p. : 8 fig., 1 tab.|
|Publisher||GSMA Mobile for Development Utilities Programme|
|Place Published||London, UK|
This report outlines how mobile channels can support sanitation service delivery while building new engagement models with customers in underserved settings.
It begins with an overview of global sanitation access in 2015 and the different approaches currently being used to improve access. This is followed by a review of the potential uses of mobile channels in the sanitation value chain including examples of current applications.
The report concludes with recommendations for future work: a better understanding of the role and impact of mobile in the sanitation sector; a collaborative approach to mobile technology integration; grant support for developing and piloting innovative solutions; and rigorous monitoring and evaluation of the impact of these innovations in the service delivery.
An annex provides three short case studies on sanitation organisations using mobile tools: