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TitleA review in Bangladesh, India, and Pakistan : benchmarking for performance improvement in urban utilities
Publication TypeMiscellaneous
Year of Publication2010
AuthorsEales, K, Ahmad, M
Pagination52 p.; ill.; 13 refs.
Date Published2010-02-01
PublisherWater and Sanitation Program (WSP) - South Asia
Place PublishedDhaka, Bangladesh
Keywordsbangladesh, india, pakistan, urban areas

Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across Bangladesh,
India, and Pakistan since 2003, with the support of their respective governments and the Water and Sanitation Program–South Asia. It focuses on the process of building systems for performance measurement, monitoring and analysis, and institutionalizing benchmarking as an integral part of operational practice in utilities and government, to support broader sector reforms. [authors abstract]


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