A review in Bangladesh, India, and Pakistan : benchmarking for performance improvement in urban utilities

Title	A review in Bangladesh, India, and Pakistan : benchmarking for performance improvement in urban utilities
Publication Type	Miscellaneous
Year of Publication	2010
Authors	Eales, K, Ahmad, M
Pagination	52 p.; ill.; 13 refs.
Date Published	2010-02-01
Publisher	Water and Sanitation Program (WSP) - South Asia
Place Published	Dhaka, Bangladesh
Keywords	bangladesh, india, pakistan, urban areas
Abstract	Performance benchmarking is a powerful tool to make service providers more accountable, and to measure progress while improving performance. This review examines the introduction of performance benchmarking in over 30 urban water utilities across Bangladesh, India, and Pakistan since 2003, with the support of their respective governments and the Water and Sanitation Program–South Asia. It focuses on the process of building systems for performance measurement, monitoring and analysis, and institutionalizing benchmarking as an integral part of operational practice in utilities and government, to support broader sector reforms. [authors abstract]

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