| Title | Performance indicators for wastewater services |
| Publication Type | Book |
| Year of Publication | 2003 |
| Authors | Matos, R, Cardoso, A, Ashley, R, Duarte, P, Molinari, A, Schulz, A |
| Secondary Title | Manuals of best practice series / IWA |
| Pagination | xii, 174 p. : 10 fig.,17 tab. |
| Date Published | 2003-09-01 |
| Publisher | IWA Publishing |
| Place Published | London, UK |
| ISSN Number | 1900222906 |
| Keywords | benchmarking, indicators, manuals, sdiman, sdisan, sewage works |
| Abstract | The manual provides guidelines for the establishment of a management tool for wastewater utilities based on the use of performance indicators. The focus is on those performance indicators considered to be the most relevant for the majority of wastewater utilities, to be used routinely at management level and potentially for metric benchmarking practices. The manual is meant to be a reference source for those concerned with managing the performance of wastewater services including customer groups, utility managers and policy-makers, regulators and other stakeholders. |
| Notes | 52 ref. |
| Custom 1 | 341.0 |
| Custom 2 | CD-ROM to accompany book! |
