Skip to main content

Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.

Locations

Mobile Phone Prepayment for Household Water Connections in Ghana

Safe Water Network Ghana’s H2OME! Stations are small water enterprises that sell high-quality water at affordable rates. Water access is provided through public standpipes and household connections (HHCs) that pipe treated water from the H2OME! Station directly to the consumer’s premises for on-demand access.

In May 2017, Safe Water Network partnered with the Consultative Group to Assist the Poor (CGAP) to pilot new water meters for household connections in an effort to reduce arrears from under-collection and improve the payment experience for both consumers and station operators.

Approximately 100 households from two communities in our Ghana portfolio were converted from post-paid to prepaid meters (to reduce under-collection) with the option to pay via mobile money (to allow users to buy water credit without operator assistance). We analyzed the effect on station financials, consumers, and operators during a five-month pilot.

TitleMobile Phone Prepayment for Household Water Connections in Ghana
Publication TypeConference Paper
Year of Publication2019
AuthorsYeboah, C., Hwang, S., Tetteh-Zomayi, F.
Secondary TitleAll systems go! WASH Systems Symposium, The Hague, the Netherlands, 12-14 March 2019
Pagination9 p.: 3 fig.: 3 tab.
Date Published03/2019
PublisherIRC
Place PublishedThe Hague, The Netherlands
Publication LanguageEnglish
Keywordsactivations, arrears, mobile money, Prepaid
Abstract

Safe Water Network Ghana’s H2OME! Stations are small water enterprises that sell high-quality water at affordable rates. Water access is provided through public standpipes and household connections (HHCs) that pipe treated water from the H2OME! Station directly to the consumer’s premises for on-demand access.

In May 2017, Safe Water Network partnered with the Consultative Group to Assist the Poor (CGAP) to pilot new water meters for household connections in an effort to reduce arrears from under-collection and improve the payment experience for both consumers and station operators.

Approximately 100 households from two communities in our Ghana portfolio were converted from post-paid to prepaid meters (to reduce under-collection) with the option to pay via mobile money (to allow users to buy water credit without operator assistance). We analyzed the effect on station financials, consumers, and operators during a five-month pilot.

Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.