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Level of service received by water users in eight districts in Uganda

In Uganda, the service providers for rural water supplies are the Water Source Committees (WSCs) for point sources and the Water Supply and Sanitation Boards (WSSBs) for piped schemes. The levels of the services provided to the people depend on the performance of these service providers in their roles of operation, maintenance and administration. The current set of 11 golden indicators, however, doesn't capture much information on the way these service providers perform, nor on the levels of service that people actually receive.

In response to this gap, in 2012, Triple-S Uganda conducted an analysis of the Water User Committees Service Delivery Model in eight selected districts with the aim of understanding how they work, how they perform in service delivery, and challenges experienced in their implementation.

This briefing note elaborates the main findings with respect to the service levels received by users under this service delivery model. It provides results in terms of water quality, quantity, distance of the water point and reliability of the water facilities.

TitleLevel of service received by water users in eight districts in Uganda
Publication TypeMiscellaneous
Year of Publication2014
AuthorsAbisa, J., Smits, S., Bey, V.
Secondary TitleBriefing Note
Pagination8
Date Published06/2014
Abstract

In Uganda, the service providers for rural water supplies are the Water Source Committees (WSCs) for point sources and the Water Supply and Sanitation Boards (WSSBs) for piped schemes. The levels of the services provided to the people depend on the performance of these service providers in their roles of operation, maintenance and administration. The current set of 11 golden indicators, however, doesn't capture much information on the way these service providers perform, nor on the levels of service that people actually receive.

In response to this gap, in 2012, Triple-S Uganda conducted an analysis of the Water User Committees Service Delivery Model in eight selected districts with the aim of understanding how they work, how they perform in service delivery, and challenges experienced in their implementation.

This briefing note elaborates the main findings with respect to the service levels received by users under this service delivery model. It provides results in terms of water quality, quantity, distance of the water point and reliability of the water facilities.

Disclaimer

The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.