Improving transparency, integrity, and accountability in water supply and sanitation: action, learning, experiences

This book is a useful tool for diagnosing, analyzing, and remedying systemic corruption in the water supply and sanitation sectors. It aims to increase the involvement of civil society by engaging all stakeholders in setting priorities and monitoring performance; help water and sanitation delivery contribute to poverty reduction by increasing the service quality and coverage provided by service delivery organizations to poorer communities on an equitable basis; provide a tool that promotes the financial sustainability of service delivery organizations, thus building stakeholders’ confidence in those institutions’ ability to expand and improve service; and raise ethical standards among all stakeholders, especially service delivery organizations. It will serve as a practical guide for governments; utility regulators, managers, and staff; civil society organizations; contractors; and citizens in their quest for a model of service provision that responds to the pressing needs of people in the developing world.