Title | Handbook of service level benchmarking |
Publication Type | Miscellaneous |
Authors | IN, IMinistry o |
Pagination | 92 p.; ill.; 1 tab.; 1 fig.; photographs; 1 Illustrative Performance Report Card |
Date Published | 2010-04-01 ? |
Publisher | India, Ministry of Urban Development |
Place Published | New Delhi, India |
Keywords | benchmarking, india, urban areas, urban communities, urbanization |
Abstract |
The Ministry of Urban Development initiated an exercise to develop standardised service level benchmarks with respect to basic municipal services in the year 2006. Subsequently, a core group comprising the Institute of Chartered Accountants of India (ICAI), the Public Record of Operations and Finance (PROOF), the Water and Sanitation Program–South Asia (WSP–SA) and Municipal Commissioners of Pune, Bangalore, Jaipur, Hyderabad and Kolkata was constituted by the Ministry of Urban Development, which developed a draft Handbook of Service Level Benchmarking that was circulated among all the States and other key stakeholders. Based on the comments received, the draft was revised and a National Level Workshop was held in July 2008 for the adoption of benchmarks with respect to basic municipal services [authors abstract] |
Custom 1 | 155 |