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Getting communities engaged in water and sanitation projects : participatory design and consumer feedback

Community engagement in water and sanitation service delivery is key for ensuring project sustainability and accountability. In all of its programmes, WSUP works with local service providers, community groups and local authorities to enhance stakeholder participation. This Topic Brief looks at community engagement approaches used by WSUP in three cities within the African Cities for the Future (ACF) programme: Antananarivo (Madagascar), Kumasi (Ghana) and Maputo (Mozambique). The specific focus is on ways to encourage community involvement in the design of water supply and sanitation projects, and ways in which service providers can elicit input and feedback from people living in low-income communities. The Topic Brief discusses several cases in which community engagement has positively contributed to the development of WASH services. It highlights some of the key challenges currently faced by WSUP and other sector organisations, and ends with practical recommendations for programme managers about how to engage low-income communities. [authors abstract]

TitleGetting communities engaged in water and sanitation projects : participatory design and consumer feedback
Publication TypeMiscellaneous
Year of Publication2013
AuthorsKeatman, T
Secondary TitleTopic Brief (TB)
Pagination12 p.; 1 tab.; 7 boxes
Date Published2013-01-01
PublisherWater and Sanitation for the Urban Poor, WSUP
Place PublishedS.l.
Keywordscase studies, ghana ashanti region kumasi, madagascar antananarivo, mozambique maputo, service delivery, sustainability, water, sanitation and hygiene [WASH]
Abstract

Community engagement in water and sanitation service delivery is key for ensuring project sustainability and accountability. In all of its programmes, WSUP works with local service providers, community groups and local authorities to enhance stakeholder participation. This Topic Brief looks at community engagement approaches used by WSUP in three cities within the African Cities for the Future (ACF) programme: Antananarivo (Madagascar), Kumasi (Ghana) and Maputo (Mozambique). The specific focus is on ways to encourage community involvement in the design of water supply and sanitation projects, and ways in which service providers can elicit input and feedback from people living in low-income communities. The Topic Brief discusses several cases in which community engagement has positively contributed to the development of WASH services. It highlights some of the key challenges currently faced by WSUP and other sector organisations, and ends with practical recommendations for programme managers about how to engage low-income communities. [authors abstract]

NotesWith references on p. 12
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The copyright of the documents on this site remains with the original publishers. The documents may therefore not be redistributed commercially without the permission of the original publishers.