| Title | Customer relations management. Part A : Introduction for urban water and sewerage authorities in developing countries |
| Publication Type | Miscellaneous |
| Year of Publication | 2001 |
| Authors | Coates, S, Sansom, KR, Kayaga, S |
| Secondary Title | WELL study |
| Volume | no. 514 |
| Pagination | vii, 66 p. : boxes, fig., tabs. |
| Date Published | 2001-01-01 |
| Publisher | Water, Engineering and Development Centre, Loughborough University of Technology, WEDC |
| Place Published | Loughborough, UK |
| Keywords | communication, india karnataka mysore district, institutional aspects, sanitation, sdiafr, sdiasi, sdicap, sdisan, sdiwat, sewage, uemk, uganda kampala, water supply |
| Notes | Including references |
| Custom 1 | 202.6, 302.6 |
