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TitleCustomer relations management. Part A : Introduction for urban water and sewerage authorities in developing countries
Publication TypeMiscellaneous
Year of Publication2001
AuthorsCoates, S, Sansom, KR, Kayaga, S
Secondary TitleWELL study
Volumeno. 514
Paginationvii, 66 p. : boxes, fig., tabs.
Date Published2001-01-01
PublisherWater, Engineering and Development Centre, Loughborough University of Technology, WEDC
Place PublishedLoughborough, UK
Keywordscommunication, india karnataka mysore district, institutional aspects, sanitation, sdiafr, sdiasi, sdicap, sdisan, sdiwat, sewage, uemk, uganda kampala, water supply
NotesIncluding references
Custom 1202.6, 302.6


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