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The literature review on service delivery concepts looks at how service delivery is defined and implemented in other sectors as health, electricity and agriculture with a focus on rural populations, comparing this with the rural water sector.

TitleA brief review of service delivery concepts: a literature review
Publication TypeMiscellaneous
Year of Publication2011
AuthorsButterworth, J
Pagination18 p.; 2 fig.; 4 tab.; 1 box
Date Published2011-01-01
Place PublishedThe Hague, The Netherlands
Keywordsliterature reviews, service delivery, Triple-S (Sustainable Services at Scale)

This note summarises ideas and issues arising from a general but rapid review of literature on service delivery models and concepts. It aims to identify some of the key debates, terminologies and examples that may be relevant or offer insights into the issue of rural water service delivery in developing countries. This note is intended as food-for-thought to stimulate debate and motivate readers to look for ideas outside the water sector on key issues in service delivery such as accountability, decentralisation, community or user participation and private sector involvement. The note identifies some key issues based upon a tabulated summary of key dimensions or options in service delivery concepts, and an annotated bibliography. [authors abstract]

This is part of the Triple-S (Sustainable Services at Scale) Water services that last-project.


References on p. 16

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