Colorado Springs Utilities, USA, reengineered its Treatment Services Division to improve its competitiveness. The most significant change was a move from a hierarchical structure to a team-based organization.
| Title | Achieving competitiveness through cultural change |
| Publication Type | Journal Article |
| Year of Publication | 1998 |
| Authors | Ash, L, Rettie, MJ |
| Pagination | p. 47-56 : 1 fig., 1 tab., boxes, photogr. |
| Date Published | 1998-06-01 |
| Publisher | American Water Works Association |
| Place Published | Denver, CO, USA |
| Keywords | administration, cost savings, participatory methods, sdiman, usa, water authorities, water treatment plants |
| Abstract | Colorado Springs Utilities, USA, reengineered its Treatment Services Division to improve its competitiveness. The most significant change was a move from a hierarchical structure to a team-based organization. The utility also adopted workforce flexibility, skill-based compensation and unattended plant operation. All employees were involved in the change process. The optimization process resulted in annual savings of US$ 2 million, more productive and involved employees, and satisfied customers. |
| Custom 1 | 202.2 |
