In 2013, IRC/ Triple-S Uganda conducted an assessment of the performance of the Service Delivery Model for point water sources. Findings show that there was generally a low service levels but ironically, users were satisfied. This working paper attempts to explain the reasons for that paradox.
55%-85% of households in Uganda access water services that do not meet the minimum required standards but water users are generally satisfied with the service they receive. A study on the performance of Water Source Committees as service providers for rural water supply in Uganda reveals.
In a bid to enhance monitoring of rural water service delivery in Uganda, IRC/Triple-S Initiative in conjunction with the Ministry of Water and Environment undertook to develop a set of Service Delivery Indicators (SDIs).
Learning has over the past few years taken centre stage in the Ugandan WASH sector. Different actors are working in partnership to establish learning platforms or learning alliances to assess challenges, find solutions, share lessons and scale up good practices.
From its onset, the Triple-S project worked on the understanding that sustainability of rural water services cannot be achieved through a single entity but rather through strategic partnerships that work to address concerns of the entire sector. One of the methods through which the project would...