In 2013, IRC/ Triple-S Uganda conducted an assessment of the performance of the Service Delivery Model for point water sources. Findings show that there was generally a low service levels but ironically, users were satisfied. This working paper attempts to explain the reasons for that paradox.
55%-85% of households in Uganda access water services that do not meet the minimum required standards but water users are generally satisfied with the service they receive. A study on the performance of Water Source Committees as service providers for rural water supply in Uganda reveals.