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Published on: 05/08/2015

Representatives from the Norton Town Council; Residents Association, Rural District Council; the District Water Supply and Sanitation Sub-Committee (DWSSC); the Environmental Management Agency (EMA), private desludging companies, SELF project Delivery Team; GRM International, Farm Community Trust in Zimbabwe (FTCZ), Welthungerhilfe (WHH); IRC; WASTE Malawi and the Institute of Water and Sanitation Development (IWSD) participated in the two day workshop led by IRC, in the first instance to assess feasibility and introduce the technology and in the second to strengthen implementation.

Main actions identified from the analysis included:

  • Continue to engage and influence national and local policies and policy makers
  • Link the operator directly to relevant coordinating committees and government agencies
  • Continue to foster dialogue and partnerships between public and private actors
  • Gather and analyse quantitative demographic information and develop MDU business model and customer segmentation plan
  • Design customer relations system including completion certificates and a customer service charter
  • Prepare health and safety policy/guideline to guide operations
  • Train operator and his staff properly and support them
  • Design and implement introduction and promotion strategy
  • Engage the NTC to clarify and agree on disposal fee that makes the MDU business-viable
  • Engage with EMA and other relevant to agree on disposal protocol to guide MDU business
  • Discuss with EMA and other relevant bodies to agree on feasibilities of creating regular and well-spaced disposal site to curtail the effects of transportation on MDU business
  • Collaborate with NTC and other relevant bodies to agree on effective ways ensuring compliance with local by-laws
  • Procure and install tracking device on MDU to control misuse
  • Develop scale-up strategy to ensure expansion in business for operator and increase in number of viable MDU businesses
  • Design a plan for converting Honey Suckers to MDUs
  • Conduct research on the operations of the MDU business
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