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Facilitating local monitoring of rural water service delivery: an experiment

Published on: 10/03/2015

This experiment reviewed current monitoring indicators and developed and tested a new monitoring framework designed to be implemented by rural water stakeholders so that they can identify and address problems as they arise at the district level.

The Uganda WASH sector has been using a set of 11 'Golden Indicators' to measure its performance for more than ten years. While the information provided by the Golden Indicators is useful for national-level planning and identifying general problems around rural water supply, it is not detailed enough to guide district-level planning or to enable District Water Offices to take corrective action. 

The experiment developed and tested a monitoring framework for service delivery beyond the Golden Indicators that enables local stakeholders to analyze and remedy implementation problems. The Service Delivery Indicators (SDIs) can be applied on both point sources and piped schemes with tap stands and provide information on the actual service delivered and support provided.

In discussions with the Ministry of Water and Environment (MWE) the next step identified is to adopt a limited number of the SDIs that focus on additional aspects of service delivery to supplement the Golden Indicators. A decision should be reached as to what body will take responsibility for overseeing the application of the SDIs, managing and analysing the data collected, and communicating the resulting information to decision makers.

The more detailed and disaggregated information provided by the SDIs can support better budgeting and planning at district level.

Who was involved?
• Steering committee, chaired by the Ministry of Water and Environment, leading the process and guidance on developing monitoring indicators and validating the results.
• Makerere University (M4W): data collection tools and data storage in the public domain.
• Stakeholders in Kabarole and Lira districts: using and testing the framework during the data collection and analyses.

Find out more

A Policy Brief provides highlights lessons and recommendations from this experiment . For more information, scroll down for more resources or contact IRC Uganda country Director Jane Nabunnya Mulumba