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Can Water Services for Urban Poor in Kenya be improved?

Published on: 18/05/2009

A report on improving water utility services through delegated management in Kenya

KISUMU, May 15, 2009—Water utilities must be committed to transferring existing customers to small-scale water providers, eliminate illegal connections, and take the lead in community outreach to improve water service for poor people living in urban areas,s aid a report released today by the Water and Sanitation Program (WSP).

This report, Improving water utility services through delegated management: Lessons from Kisumu, Kenya , explores a contractual relationship in Nyalenda, Kisumu’s largest informal settlement, between the local water utility and small-scale water providers as one type of partnership that can improve water service delivery for poor people.

"Experience shows that through partnership, utilities can improve water service delivery to the poor within their area," said Wambui Gichuri, Regional Team Leader for Africa at WSP. "We hope the experience and knowledge captured here will inspire other water utilities in Africa and the world to explore a delegated approach to improving water service delivery to informal settlements."

WSP developed this field note in order to disseminate the lessons learned in Kisumu after providing technical assistance to the Kisumu Water and Sewerage Company (KIWASCO) and the Lake Victoria South Water Services Board in the design, implementation, and post-implementation phases of the delegated management approach in Nyalenda.

For a copy of the full report, please click here.

For more information, please contact Toni Sittoni at + 254-02-322 6316,

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