G. Alabaster, “Improving water operator finances through better practices : experiences from East Africa”, Water 21, pp. p. 33-35 : 3 fig., 2 tab., 2011.

Mof Local G. Ghana, “Functional & organisational assessment tool (FOAT) : operational manual”. Ghana, Ministry of Local Government and Rural Development, Accra, Ghana, p. iii, 31 p., 2010.

J. Rojas, Zamora, A., S. Tamayo, P., García, M., and Smits, S., “Models for support to sustainability to community-based management in Colombia”, in Proceedings of the international symposium on rural water services : providing sustainable water services at scale, 13-15 April 2010, Kampala, Uganda, , 2010, pp. P. 64-65.

S. Mugisha and Brown, A., “Patience and action pays : a comparative analysis of WSS reforms in three East African cities”, Water policy : official journal of the World Water Council, pp. p. 654-674 : 3 fig., 4 tab., 2010.

S. Smits and Suazo, D., “Strengthening transparency and accountability in community-based management in Honduras”, in Proceedings of the international symposium on rural water services : providing sustainable water services at scale, 13-15 April 2010, Kampala, Uganda, , 2010, pp. P. 76-77.

A. Locussol and van Ginneken, M., “Template for assessing the governance of public water supply and sanitation service providers”, vol. no. 23. World Bank, Washington, DC, USA, p. iv, 31 p. : fig., tab., 2010.

G. H. WaterAid - Accra, “An assessment of local authorities donor fund management systems report”. WaterAid, Accra, Ghana, p. 78 p. : 2 fig., 4 tab., 2009.

A. R. Fernandois, Fomento de la eficiencia de las empresas estatales de agua potable y saneamiento, vol. no. 141. Santiago, Chile: United Nations Economic Commission for Latin America and the Caribbean (ECLAC), 2009, p. 74 p. : 15 boxes, 5 fig., 2 tab.

F. R. A. N. T. E. A. - Orleans, “Programme d’application de la reforme du systeme de gestion des infrastructures hydrauliques d’alimentation en eau potable en milieux rural et semi urbain : rapport de capitalisation finale du programme”. ANTEA, Orleans, France, p. 123 p. : tab., 2009.

A. Iza and Stein, R., RULE : reforming water governance. Gland, Switzerland: IUCN - International Union for Conservation of Nature, 2009, p. 128 p. : boxes, fig., photogr., tab.

V. Castro, Msuya, N., and Makoye, C., “Sustainable community management of urban water and sanitation schemes : (a training manual)”. Water and Sanitation Program - African Region, Nairobi, Kenya, p. 52 p. : boxes, fig., tab., 2009.

J. E. Castro and Heller, L., Water and sanitation services : public policy and management. London, UK: Earthscan, 2009, p. xxvii, 363 p. : 1 box, 28 fig., 34 tab.

J. L. McGregor, “Change of water and sanitation services management model in small towns with a participatory approach : a summary of guidelines”. Water and Sanitation Program - Latin American and Carribean Region, Lima, Peru, p. 30 p. : fig., tab., 2008.

J. Sy and Setiawan, D., “Community-managed water supply systems and their experience in mutual support and pooling arrangements (Indonesia)”. Water and Sanitation Program - East Asia and the Pacific, WSP-EAP, Jakarta, Indonesia, p. 33 p. : 10 fig., 10 tab., 2008.

R. Developmen Government, “FOAT provisional results (2008)”. Ghana, Ministry of Local Government, Rural Development and Environment, Accra, Ghana, p. 41 p., 2008.

M. van Ginneken and Kingdom, B., “Key topics in public water utility reform”, vol. no. 17. World Bank, Washington, DC, USA, p. viii, 53 p. : 28 boxes, 5 fig., 1 tab., 2008.

F. Khan, Riaz, M., Hussain, I., Syed, R., and Javed, B., “Performance benchmarking in four TMAs of Peshawar NWFP Pakistan”, presented at the 2008-11-19, Delft, The Netherlands, 2008, p. 14 p.

P. C. Agrawal, “Performance improvement planning : developing effective billing and collection practices”. Water and Sanitation Program - South Asia, New Delhi, India, p. 26 p. : 15 boxes, 1 tab., 2008.

N. Pilgrim, Samuel, S., and Delhi, I. N. Water and, “Success story in Kerala : local governments and user groups plan and implement large water supply schemes”. Water and Sanitation Program - South Asia, New Delhi, India, p. 11 p. : 5 boxes, 1 fig., photogr., 3 tab., 2008.

M. Muller, Simpson, R., and van Ginneken, M., “Ways to improve water services by making utilities more accountable to their users : a review”, vol. no. 15. World Bank, Washington, DC, USA, p. xii, 90 p. : 27 boxes, 21 fig., 2008.

J. Adem, Hailu, D., and Desalegn, B., “Assessment of school water supply, sanitation and hygiene in Shebedino Wereda, Southern Nations Nationalities and Peoples Regions”, vol. no. 4. Plan Ethiopia, Addis Ababa, Ethiopia, p. v, 50 p. : 8 pictures, 7 tab., 2007.

D. Conyers, “Decentralisation and service delivery : lessons from Sub-Saharan Africa”, IDS bulletin, pp. p. 18-32, 2007.

O. Katooka, “Evaluation of the effects of water demand management on consumer behaviour in Zambia : case study of the Lusaka peri urban areas. ”, vol. no. 2007-15. UNESCO-IHE Institute for Water Education, Delft, The Netherlands, p. xii, 116 p. : 13 fig., 48 tab., 2007.

S. House, “How to make WASH projects sustainable and successfully disengage in vulnerable contexts : a practical manual of recommendations and good practices based on a case study of five ACF -IN water, sanitation and hygiene projects”. Action Against Hunger International Network, ACF, Paris, France, p. 202 p. : fig., 2007.

T. Schouten, Mizyed, B., Al-Zoubi, R., Abu-Elseoud, M., and Abd-Alhadi, F. T., The inside story: process documentation, experiences from EMPOWERS. Amman, Jordan: Inter-Islamic Network on Water Resources Development and Management, INWRDAM, 2007, p. 32 p. : boxes, photogr.