Biblio

A. Smith and Butterworth, J. A., “Developing consumer markets within rural WASH systems”, presented at the 02/2019, The Hague, the Netherlands, 2019, p. 10 p. : 2 fig.

J. Butterworth and De la Harpe, J., “Not so petty : corruption risks in payment and licensing systems for water”, vol. no. 26. Chr. Michelsen Institute, U4 Anti-Corruption Resource Centre, Bergen, Norway, p. 4 p. : 1 box, 1 tab., 2009.

F. N. Addo-Yobo and Njiru, C., “Role of consumer behaviour studies in improving water supply delivery to the urban poor”, Water policy : official journal of the World Water Council, pp. p. 111-126 : 1 fig., 2006.

K. Sarpong and K. Abrampah, M., Small water enterprises in Africa. No. 4. Ghana : a study of small water enterprises in Accra. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2006, p. 143 p. : 6 boxes, 33 fig., 5 photogr., 29 tab.

N. G. Numwa, “Evaluation of handpump water supplies in selected rural and semi-urban areas in Zambia”, vol. no. 05-05. UNESCO-IHE Institute for Water Education, Delft, The Netherlands, p. xii, 119 p. : 26 fig., 11 tab., 2005.

IWA -London, GB, International Water Association, “The Bonn Charter for Safe Drinking Water”. International Water Association, London, UK, p. 18 p., 2004.

M. Lazzarini, “Improving utilities : consumer organisations, policy and representation”. Consumers International, London, UK, p. 17 pag., 2004.

H. Ministerio HN, “Reglamento general de la ley marco del sector agua potable y saneamiento”. Honduras, Ministerio de Salud, Region Sanitaria 4, Tegucigalpa, Honduras, p. 28 p., 2004.

K. Sansom, Franceys, R., Njiru, C., Kayaga, S., Coates, S., and V. Chary, S., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 2. Guidance notes for managers. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. xiv, 238 p. : 39 boxes, 43 fig., 51 tab.

K. Sansom, Kayaga, S., Franceys, R., Njiru, C., Coates, S., and V. Chary, S., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 1. Guidance for governments' enabling role. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. 102 p. : 25 boxes, 12 fig., 11 tab., .

A. Narender, V. Chary, S., and Sansom, K., Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 6. Sample strategic marketing plan for water services in Guntur, India. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2004, p. viii, 52 p. : 45 tab.

S. Mehrotra and Morel, A., “Enabling small-scale water providers in Kibera”, in Towards the millennium development goals - actions for water and environmental sanitation : proceedings of the 29th WEDC conference, Abuja, Nigeria, 2003, Loughborough, UK, 2003, pp. p. 255-258 : 3 fig., 2 tabs.

E. van de Giessen and Tablada, O., “La descentralizacion de la Unidad Nacional de Operacion y Mantenimiento : hacia un modelo de apoyo post-construccion de sistemas de agua en el sector rural de Nicaragua”. Empresa Nicaragüense de Acueductos y Alcantarillados Sanitarios, Managua, Nicaragua, p. ix, 65 p. : fig., tab., 2003.

H. Ministerio HN, “Ley marco del sector agua potable y saneamiento”. Honduras, Ministerio de Salud, Region Sanitaria 4, Tegucigalpa, Honduras, p. 10 p., 2003.

S. van der Geest and Obirih‑Opareh, N., “Getting out of the shit : toilets and the daily failure of governance in Ghana”, Bulletin de l'APAD, p. 12 p., 2002.

R. Scott, “People and systems for water, sanitation and health : proceedings of the 27th WEDC conference, Lusaka, Zambia, 2001”. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. 542 p., 2002.

A. Babak, “Tariff rules: cost identification, cost allocation and rate structuring : possibilities for Ukraine”. OECD, Paris, France, p. 29 p. : boxes, fig., tab., 2002.

S. Coates and Sansom, K., “Customer relations management. Part B. Draft customer services guidelines, urban water and sewerage authorities, Tanzania”, vol. no. 514. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. vii, 50 p. : 7 boxes, 14 fig., 2 tab., 2001.

C. Stimie, Richters, E., Thompson, H., and Perret, S., “Hydro-institutional mapping in the Steelpoort River Basin, South Africa”, vol. no. 17. International Water Management Institute (IWMI), Colombo, Sri Lanka, p. xii, 85 p. : 27 fig., 12 tab., 2001.

A. Jouravlev, Regulacion de la industria de agua potable. Volumen I: Necesidades de información y regulación estructural. Volumen II. Regulación de las conductas, vol. no. 36. 2001, p. 2 volumes (71 p. : 6 boxes + 83 p. : 6 boxes).

Water Research Commission -Pretoria, ZA, WRC and Town, Z. A. Palmer Dev, Guidelines for setting water tariffs : with a focus on industrial, commercial and other non-residential consumers, vol. no. 992/1/00. Pretoria, South Africa: Water Research Commission, WRC, 2000, p. x, 63 p. : 8 fig., 15 tab. + 28 p. appendices.

J. de Fontaine, Trouble shooting guide for the domestic consumer, vol. no. 963/1/00. Pretoria, South Africa: Water Research Commission, WRC, 2000, p. viii, 82 p. : 20 boxes, 14 fig., 4 tab.

S. Huq and Hamid, N., “Asian cities in the 21st century : contemporary approaches to municipal management. Volume III. Reforming Dhaka city management : papers presented at a seminar in Dhaka, Bangladesh, 15-17 March 1998”. Asian Development Bank, Manila, Philippines, p. v, 89 p. : fig., tab., 1999.

R. Alfaro, “Community partnerships : the missing link in the water sector”. S.n., Santiago, Chile, p. 12 p. : 2 boxes, 1997.

M. Kwietniewski and Roman, M., “Establishing performance criteria of water supply systems reliability”, Aqua : journal of water supply research and technology, pp. p. 181-184 : 2 tab., 1997.