Cronk, R. and Bartram, J., “Factors influencing water system functionality in Nigeria and Tanzania : a regression and Bayesian network analysis”, vol. 51, no. 19, pp. 11336 - 11345, 2017.

National water and sewerage corporation - external services, “Billing and revenue collection systems for Empresa Mocambicana de Aguas (EMA)”. Water and Sanitation for the Urban Poor, WSUP, S.l., p. 90 p.; tab., 2009.

Agrawal, P.C., “Performance improvement planning : developing effective billing and collection practices”. Water and Sanitation Program - South Asia, New Delhi, India, p. 26 p. : 15 boxes, 1 tab., 2008.

Nicol, A. and Mtisi, S., Caught in the act : new stakeholders, decentralisation and water management processes in Zimbabwe, vol. no. 14. Brighton, UK: Institute of Development Studies at the University of Sussex, 2003, p. 49 p. : 2 boxes, 1 fig., 2 maps, 2 photogr., 5 tab.

Sekayizzi, A., “The Ugandan strategy for serving the urban poor”, in Towards the millennium development goals - actions for water and environmental sanitation : proceedings of the 29th WEDC conference, Abuja, Nigeria, 2003, Loughborough, UK, 2003, pp. p. 292-295 : 2 fig.

Japhet, N., “La problematique des adductions d'eau potable complexes (AEPC) en milieu rural au Rwanda”. Water and Sanitation Program - East Asia and the Pacific, WSP-EAP, Nairobi, Kenya, p. 8 p. : 4 fig., 3 photogr., 2001.

Cotton, A., Deverill, P., and Herbertson, P., “Urban water demand management : sustainable approaches for low income countries”, vol. no. 349. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. 46 p. : boxes, fig., tabs., 2001.

Komives, K. and Prokopy, L.S., “Cost recovery in partnership: results, attitudes, lessons and strategies”. Business Partners for Development (BPD) Water and Sanitation Cluster, London, UK, p. [iv], 34 p. : 3 boxes, 6 fig., 6 tab., 2000.

De la Harpe, J., “Izingolweni community based water services provider case study : UGU Regional Council KwaZulu Natal”. South Africa, Department of Water Affairs and Forestry, Pretoria, South Africa, p. 23 p. : fig., 2000.

Batidzirai, D.H. and De la Harpe, J., “Makhosini community based water services provider case study : Zululand Regional Council KwaZulu Natal”. South Africa, Department of Water Affairs and Forestry, Pretoria, South Africa, p. 25 p. : fig., 2000.

De la Harpe, J., “Nzimakwe water services provider case study : UGU Regional Council KwaZulu Natal”. South Africa, Department of Water Affairs and Forestry, Pretoria, South Africa, p. 20 p. : fig., 2000.

De la Harpe, J., “Peddie rural villages Cisira, Ncala, Mgwangqa and Nqwenerhana case study : water services provision utilising a community-based structure”. South Africa, Department of Water Affairs and Forestry, Pretoria, South Africa, p. 23 p. : fig., 2000.

De la Harpe, J., “Rooiboklaagte community based water services provider case study : Bushbuckridge North TLC”. South Africa, Department of Water Affairs and Forestry, Pretoria, South Africa, p. 22 p. : fig., 2000.

Conger, L., “Delivering water to Mexico City”, Urban age, pp. p. 16-17 : 2 photogr., 1999.

Yepes, G., “The pipes aren't leaking but the water's gone”, Urban age, p. p. 22, 1999.

Wijk-Sijbesma, C.A. van, Blokland, M.W., and Gussenhoven, J.G., “India : Kerala : rural water supply and sanitation programme Kerala, India : support mission (KER-8) : 11 - 27 January 1998”, vol. KER 8. ETC, Leusden, The Netherlands, p. 16 p. + annexes (6 p.), 1998.

Hukka, J.J., Institutions, organizations and viable water services : a capacity development model for drinking water provision and production, vol. no. 230. Tampere, Finland: Tampere University of Technology, 1998, p. 175 p. : 15 boxes, 43 fig., 46 tab.

Whittington, D. and Boland, J.M., “Political economy of increasing block tariffs in developing countries”. International Development Research Centre (IDRC) Economy and Environment Program for Southeast Asia/ EEPSEA, Ottawa, Ont, Canada, p. 15 p. : 3 fig., 3 tab., 1998.

Uganda. Directorate of Water Development -UG, “Community contribution and collection guide”. Uganda, Ministry of Natural Resources, Directorate of Water Development, Kampala, Uganda, p. 16 p., 1997.

Katko, T.S., Hukka, J.J., and Ramo, J.J., “Economic performance of water supply organisations : the implications for institutional framework and development cooperation”, Aqua : journal of water supply research and technology, pp. p. 106-116 : 4 fig., 1 tab., 1997.

Mvula Trust -Braamfontein, ZA, “Guidelines to community managed water and sanitation services. Module 11. Operation and maintenance”. Mvula Trust, Braamfontein, South Africa, p. 12 p. : boxes, fig., drwgs, 1997.

DHV -Amersfoort, NL, Euroconsult -Arnhem, NL, Yemen. Ministry of Electricity and Water -YE, and Agro Vision Holland -Maarssenbroek, NL, “Rada Water Supply and Sanitation Project : institutional strengthening NWSA Rada branch”. Netherlands, Ministry of Foreign Affairs, DGIS, Information Department, The Hague, The Netherlands, p. iii, 70 p. : fig., tabs., 1997.

Wildt, C.D. van der, Wegelin-Schuringa, M.H.A., and Al Aroosi, M., “Rada Water Supply and Sanitation Project Republic of Yemen : report of the seventh monitoring mission, 16-24 February 1997 : final report”. Netherlands, Ministry of Foreign Affairs, DGIS, The Hague, The Netherlands, p. iii, 30 p., 1997.

UP Jal Nigam -Lucknow, IN, PSU Foundation -Lucknow, IN, and Netherlands. Ministry of Foreign Affairs -NL. DGIS, Directorate General for Development Cooperation, “India : Indo-Dutch Review Mission 1 to Uttar Pradesh : IDRM-1 (UP-37)”. Netherlands, Ministry of Foreign Affairs, DGIS, The Hague, The Netherlands, p. xiv, 114 p. + annexes (ca. 120 p.) : map, photogr., tab., 1996.

Gariba, S. and Derksen, R., “Operation and maintenance of small town water supplies : experiences in the transition to community management in northern Ghana”. p. ii, 17 p. + appendices (7 p.) : 7 boxes, 1996.