Biblio

J. I. Morales-Reyes, Franceys, R. W. A., Sansom, K. R., and Njiru, C., Contracting out water and sanitation services. Vol. 1. Guidance notes for service and management contracts in developing countries. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2003, p. x, 81 p. : 30 boxes, 6 fig., 3 tab.

J. I. Morales-Reyes, Franceys, R. W. A., Sansom, K. R., and Njiru, C., Contracting out water and sanitation services. Vol. 2. Case studies and analysis of service and management contracts in developing countries. Loughborough, UK: Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, 2003, p. xiv, 229 p. : 15 boxes, 25 fig., 59 tab.

S. Coates, Sansom, K. R., and Kayaga, S., “Customer relations management. Part A : Introduction for urban water and sewerage authorities in developing countries”, vol. no. 514. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. vii, 66 p. : boxes, fig., tabs., 2001.

R. Franceys, Coates, S., Sansom, K. R., and Njiru, C., “Strategic marketing to improve both water utility finances and services to poor urban water consumers”. Water, Engineering and Development Centre, Loughborough University of Technology, WEDC, Loughborough, UK, p. 11 p. : 1 box, fig., 2000.

M. Webster and Sansom, K. R., “Public-private partnerships and the poor : an initial review”, vol. no. 164. Water and Environmental Health at London and Loughborough (WELL), London, UK, p. iv, 24 p. : 7 boxes, 4 fig., 2 tab., 1999.

K. R. Sansom, “Water engineers and community management”, in Reaching the unreached : challenges for the 21st century : proceedings of the 22nd WEDC conference, New Delhi, India, 9-13 September 1996, 1996, pp. P. 111-115 : 1 fig., 1 tab.