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This working paper introduces the concept of service levels, grouped as sequential rungs on a ladder, as a way of differentiating broad and recognisable types (levels) of service. By developing this metaphor, a structure is provided to analyse the data collected in different countries and settings, not just in terms of the technologies used, but in terms of the domestic water services received. The paper introduces water service levels and explains how these can be used as integral components of an analytical tool for applied research or benchmarking.

TitleLadders for assessing and costing water service delivery
Publication TypeProgress Report
Year of Publication2011
AuthorsMoriarty, P., Batchelor, C., Fonseca, C., Klutse, A., Naafs, A., Nyarko, K., Pezon, C., Potter, A., Reddy, R., Snehalatha, M.
Volume2
Edition2nd edition
Paginationiv, 19 p. : 5 fig., 5 tab.
Date Published11/2011
PublisherIRC
Place PublishedThe Hague
TypeWASHCost global working paper
Publication LanguageEnglish
Abstract

This working paper introduces the concept of service levels, grouped as sequential rungs on a ladder, as a way of differentiating broad and recognisable types (levels) of service. By developing this metaphor, a structure is provided to analyse the data collected in different countries and settings, not just in terms of the technologies used, but in terms of the domestic water services received. The paper introduces water service levels and explains how these can be used as integral components of an analytical tool for applied research or benchmarking.

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